Meet ElleAI, Valtech’s AI-powered operations support agent.
Designed to revolutionize L1 and L2 support, ElleAI delivers intelligent, self-learning service that reduces response times, boosts analyst productivity and empowers support teams to resolve incidents faster than ever before.
How ElleAI works
When an issue arises — e.g., a missing ASN in Xstore — ElleAI steps in to guide analysts through resolution by:
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Retrieving historical tickets with similar issues
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Surfacing step-by-step troubleshooting actions
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Connecting relevant documentation and resolution links
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Providing L2 teams with real-time suggestions and context
By learning from resolved incidents and continuously updating its knowledge base, ElleAI accelerates onboarding and slashes resolution times.