Discover the pulse of the manufacturing industry as we bring you key revelations from our interviews with digital leaders in top-tier manufacturing organizations. Our survey encompasses companies representing over 300 billion euros of annual revenue, which represents an important segment of the manufacturing market.
This year's report sheds light on the exciting landscape of ambitious digital investments. Big industrial manufacturers anticipate significant growth in the aftermarket through digital channels, projecting a substantial 22% increase in the ecommerce sector. Delve into the minds of digital leaders to comprehend their perspectives on pushing digitalization forward and maintaining leadership in their segments. But also:
Gain insights into the strategic priorities of digital leaders, unveiling the rationale behind prioritizing revenue growth, cost reduction and improved customer experience.
Explore how leading industrial manufacturers address the challenge of integrating commerce, customer portals and aftermarket services to deliver seamless customer experiences. Rest assured, this is not always an easy ride. Gain exclusive insights into the challenges they face and how they overcome them.
You need a ‘One Team approach’. The winning team is the one that realizes that to reap the advantage of freeing up your time, you need to first invest time in training and onboarding activities. When our sales engineers clearly see the value of the customer self-serve, they also become great promotors. For everyone, it’s clear that commission remains the same, so with ecommerce you will actually get more for less!
- Karin Örnsten Smart Portal Program Manager, Atlas Copco
I wish we hadn’t spent too much time (and money!) on trying to find a one size fits all platform. We are now componentizing and using the fit for purpose approach.
- Manufacturing Leader
Download our report today to unlock valuable insights from digital leaders. Explore the current market situation and discover how these industry pioneers are leading the charge in the ever-evolving manufacturing landscape.